Case Studies

“The cloud-based digital income and expenditure product delivered by Paylink Solutions helps our customers who are in financial difficulty and allows us to offer them affordable solutions. The use of CRA data and open banking means the journey can be completed much faster, customers are offered flexibility in how they complete their budget – and our agents are freed up to support even more people.”

“In response to the challenges brought by the pandemic, we’ve been working hard to support our members and help them to manage their finances. For borrowers at risk of financial difficulties, this means agreeing with them on the best solution to meet their personal circumstances – so swift and accurate information is vital.”

“The introduction of the Embark I&E is not only efficient, but more importantly allows customers to self-serve if that’s their preferred choice, and it can be done out of hours, which is working well for customers. Introducing CRA and open banking makes it easier and quicker for customers to get a full view of their financial statements, which they can also download for future use.”

“The affordability tool enhances the support we can give through the digital channel as well as giving our borrowers more freedom to choose when to interact with us around their work and home commitments. For borrowers at risk of financial difficulties, it’s important to find the best solution to meet their personal circumstances, so having a clear view of their situation is crucial to helping them through difficult times.”

“Offering this digital service, which can quickly provide an accurate overview of income and expenditure utilising open banking, reduces the onus on the customer to provide this information. With the facts at our fingertips, we can spend more time discussing how we can support customers.”

“We are really proud that Paylink Solutions has delivered the industry’s first digital debt advice journey. Paylink’s expertise means PayPlan is now helping to remove some of the emotional and physical barriers of debt, which people often feel ashamed to talk about – and empowering them to take back control of their finances and their lives.”

“For any customer in financial hardship, gaining a full understanding of their debts is the first step that needs to be taken to ensure they get the help they need. We’re using open banking technology to take the time, effort and stress out of helping customers take this vital first step so that we can focus on finding a long-term solution for their financial problems.”

“We’re really excited to be using Paylink Solutions’ Embark solution, which will allow us to streamline our affordability processes, align our teams and provide new ways for our customers to engage. We want to make our processes as straightforward as possible for agents and customers, and the new software is something both will benefit from.”