Paylink Solutions and NatWest have together been shortlisted to win Best Customer Experience at next year’s FS Tech Awards.

This category showcases entrants that have experimented with new ways of getting consumers to sign up for their product or service or used personalisation a process to improve the user-experience even more.

We’ve been shortlisted for the online process it delivered for NatWest, which has transformed the way it helps customers in financial difficulty to get their finances back in order.

This technology has not only improved the NatWest customer experience but is also ensuring more people receive the appropriate help – and free debt advice if required. It has been used by more than 7,500 people since the new tool was launched by NatWest in June 2019.

Susan Rann, our CEO, said: “To be shortlisted for this award is fantastic. The whole team has worked so hard to not only deliver this software, but also provide training and ongoing support to NatWest employees to make sure our digital platform provides the best possible customer journey.

“Being recognised for supporting a major high street bank is testament to everyone at Paylink and a wonderful way to end the year.”

More about the awards

The FS Tech Awards celebrate technology excellence and innovation within the financial services sector. We’re now looking forward to the ceremony in London on 19 March 2020.