With greater regulatory focus from the FCA, Ofwat and Ofgem to do more to support customers struggling with cost-of-living pressures, firms have been reviewing processes for how best to understand their customers’ affordability. Increasingly, firms are looking to utilise external software, such as our Embark product, to support this process – whether it’s a customer… Continue reading Harnessing affordability data with vulnerability data to support cost of living challenges
The importance of cyber security awareness Welcome to the first edition of Paylink Solutions’ monthly leadership blog. At the end of every month throughout 2023, one of our Senior Leadership Team will be sharing their specialist industry insight covering various topics such as product development, technology, cyber security, and the cost-of-living crisis. Becky McClory, our… Continue reading The importance of cyber security awareness
Paylink Solutions is delighted to announce it has been named on the Credit & Collections Technology Power List. The Power List is a round-up of the 20 most influential and innovative companies within credit and collections technology. The annual list, compiled by Credit Connect, is based on the company’s performances in the Credit & Collections… Continue reading Paylink Solutions named among the 20 most innovative companies
At a time when consumers are struggling with increasing living costs, Thames Water, the UK’s largest water and wastewater company, has entered into a long-term partnership with fintech Paylink Solutions. The new partnership demonstrates best practice within the water sector around understanding customer affordability and making it easier for customers to engage. By using Paylink’s… Continue reading Thames Water partners with Paylink Solutions to support more customers with their financial needs
It’s been a huge year of growth for Paylink Solutions in 2022 and to highlight our progress, our CEO, Susan Rann, has reflected on some of our memorable moments over the past 12 months… Paylink’s growth Our multi-award-winning digital affordability solution, known across the industry as Embark, has evolved to become the most widely used… Continue reading Paylink continues to be the winning solution in 2022!
Paylink Solutions has been named Best Customer Contact Technology Provider after a successful evening at the Collections and Customer Service Awards, hosted by Credit Strategy. Used by more than 25 organisations within the financial services and utilities sectors, Paylink Solutions’ award-winning Embark product is a digital income and expenditure (I&E) platform with capabilities including Open… Continue reading Paylink Solutions named Best Customer Contact Technology Provider
Paylink Solutions and Ecospend are celebrating a win after a successful time at the Credit & Collections Technology awards. Together with partners Ecospend, we were named Open Banking category winners at the Credit Connect UK event, which celebrated the impact of technology in the credit and collections sector. Ecospend’s pay-by-bank technology has allowed us to… Continue reading Paylink Solutions and Ecospend celebrate Open Banking award win
We’re delighted to announce that we’ve been nominated for two awards at this year’s Collections & Customer Service Awards. We’ve been shortlisted in Best Customer Contact Technology Provider and Best Technology Provider categories. The first award we’re in the running for is our Best Customer Contact Technology Provider. Our Embark product is a digital income… Continue reading Paylink Solutions nominated for two awards at Collections & Customer Service Awards 2022
We’re thrilled to announce Ammer Malik as our new Head of Business Development. Ammer has more than 21 years of experience working in the credit and debt sectors, building, leading and maintaining strategic relationships. Ammer has been tasked with helping outline and implement our new business development strategy. Ammer joins us following 14 years at… Continue reading Paylink Solutions welcomes Ammer Malik as new Head of Business Development
Paylink Solutions has entered into an exciting new partnership with benefits digital solution provider, Inbest, to deliver precise information to customers about benefits and social funding. Over 8 million households in the UK are currently missing out on benefits worth £16bn. The most common reason for this is that people are either unaware of benefits… Continue reading Paylink Solutions and Inbest enter exciting new partnership to help customers across the UK access £16bn worth of unclaimed benefits
