Paylink Solutions and Zopa win Best Use of Technology

15th December 2021.

We’re celebrating after winning the Best Use of
Technology award with Zopa at last night’s (14 December) Credit Strategy Credit Awards.

We beat off stiff competition from other well-respected fintechs and were announced victorious at the annual ‘Oscars of the credit and financial services industry’, which celebrates the innovation, best practice and hard work of individuals and businesses across the sector.

The award showcases the success of the digital affordability tool we delivered to Zopa to help its customers who have fallen into arrears. The neobank can now assess people’s income and expenditure information much more quickly and accurately and determine the best solution based on their individual circumstances.

The judges were impressed with the digital income and expenditure (I&E) process that enables customers to share their details for affordability assessments, as part of a holistic view of their financial situation, that clearly makes a difference to them, and is supported by strong conversion evidence.

Our CEO, Susan Rann, said: “I am absolutely thrilled we’ve won this award. It’s the perfect end to what’s been a challenging year and a wonderful way to celebrate the fantastic work each and every one of our team carry out on a daily basis.

“Everyone in our team has done an amazing job over the past 12 months in continuing to deliver our software to clients across the financial services industry, whilst living through and facing their own challenges throughout this unprecedented time.

Tabitha Sherwood, Product Manager from Zopa, said: “The cloud-based digital income and expenditure product delivered by Paylink Solutions helps our customers who are in financial difficulty and allows us to offer affordable solutions. The use of credit referencing (CRA) data and Open Banking means the journey can be completed much faster, customers are offered flexibility in how they complete their budget – and our agents are freed up to support even more people.

“It is evident Paylink has developed and provided the technology needed for customers and creditors to engage in a quick and seamless way during these unprecedented times where the Covid-19 pandemic has impacted millions of people across the UK.”

Susan continued: “Never has there been such a need for fintech. When Covid-19 hit, the financial services industry was faced with an overwhelming surge of customers who had been hit in the pocket. Businesses have had to quickly adapt to new regulatory and customer demand and I’m pleased Paylink Solutions has been able to support Zopa throughout this challenging time.

“This award is for the Paylink Solutions and Zopa teams. I’m so proud of what we’ve achieved and would like to wish everyone a wonderful Christmas and New Year.”

Find out more about Paylink Solutions here.