We’re absolutely delighted to have won the Innovation in Collections & Recoveries category with NatWest Group at this year’s Credit & Collections Awards. The announcement was made during a virtual ceremony yesterday (19 November 2020) which saw the well-deserved finalists come together and celebrate technological innovation within the credit and collections industry. We’ve been working… Continue reading Innovation in Collections & Recoveries award win with NatWest Group!

Paylink’s Embark tool effortlessly enables firms to meet criteria of new FCA Consumer Credit and Coronavirus Guidance The most recent FCA guidance came into force on the 2nd October and gives further clarity to firms dealing with customers who have been granted payment deferrals. We’ve summarised some of the key considerations for firms on how to implement… Continue reading Embark FCA guidance

The team at Paylink Solutions are celebrating the announcement that they have been nominated twice at the 2020 Credit & Collections Technology Awards. Paylink has been nominated for the Affordability Assessment Solution award, which celebrates companies who have incorporated open banking solutions and demonstrated an effective assessment of Income and Expenditure technology. The team have… Continue reading We’ve been nominated for two Credit & Collections Technology Awards!

NatWest Group have been working with open banking and affordability software specialists, Paylink Solutions, on developing their digital I&E tool to support their agents and better understand customers currently in arrears or coming to the end of payment holidays. Paylink has designed, built and developed financial services software for over 20 years and their flagship… Continue reading NatWest Group launches payment holiday affordability tool using Embark

Digital bank and peer to peer lender, Zopa, has implemented a new cloud-based digital income and expenditure product to easily support customers who find themselves in financial difficulties. Zopa have utilised Paylink Solutions’ Embark technology to help it to understand affordability for loan customers who have experienced a change in circumstances and therefore require a… Continue reading Zopa uses Embark to launch new digital affordability tool for customers in financial difficulty

The ongoing Pandemic has seen upheaval across all sectors and many businesses have had to adapt their operations strategies at pace. From a collections perspective, Operations teams have also had to adjust rapidly, marrying evolving guidance from the regulator with new customer needs and expectations. These combined have resulted in a bow wave of operational volumes… Continue reading How has the Collections landscape changed with Covid-19?

Leading UK software firm, Paylink Solutions, has enjoyed a period of rapid growth thanks to the continued demand for its flagship cloud-based digital income and expenditure product, Embark. Embark enables creditors to capture a quick and accurate view of a customer’s affordability over the phone or via a customer self-serving.  Customers can provide their budget… Continue reading Nine new creditor partners sign up to using Embark

Paylink Solutions was named in good company, when the FT Adviser listed the software firm as a Future Development in a list of technologies speeding up the new client process. Paylink’s Embark product is the driving force behind gathering information in the adviser-focused technology space. Lenders, collectors and brokers can easily carry out affordability assessments… Continue reading We’re named among ‘technologies speeding up the new client process’

Paylink Solutions recently posted an article highlighting what the development teams at Paylink are doing to help the banks and financial institutions deal with the peak in volumes of customers asking for payment holidays. Customer Affordability at Your Fingertips Our Embark for Collections product has been designed and developed to provide a seamless workflow for… Continue reading How Embark is helping banks deal with payment holiday requests